Two Must-Know Metrics for Skills Insights

Data-driven HR strategy visual representation with skill match score and skill gap metrics for workforce planning and talent development.

Two Must-Know Metrics for Skills Insights

Are skills becoming more meaningful than traditional degrees in the workforce?

Many organizations are grappling with this evolution and are shifting towards skills-based organizations. In fact, Gartner’s 2025 HR top priorities report underscores that labor market pressures—such as talent shortages and mismatched skills—force organizations to rethink hiring practices.

With over 85 million jobs projected to go unfilled by 2030 and 23% of jobs expected to change in the next five years due to advancements in technology like AI, companies must rethink their approach to talent acquisition, learning and development, and retention.

One effective way to navigate these challenges is by leveraging skills insights. In the context of people analytics, skills insights offer a granular understanding of workforce capabilities, helping businesses address these challenges head-on.

This article explores two primary metrics for skills insights in HR:

  1. Skill Match Score
  2. Skill Gap Metric

Skill Match Score

The skill match score evaluates how well an employee’s current skills match their job requirements. It serves as a “fitness indicator” that assesses whether an employee’s skills align with the necessary criteria for performance.

The skill match score is not just an operational metric; it can also be a strategic tool for HR and business leaders when making important decisions about recruiting, workforce planning, and development.

📰 Read: Why People Analytics is Essential for Creating a Skills-Based Organization

Skill Gap Metric

The skill gap metric builds from the skill match score. This data point identifies when an employee’s skill match score falls below a certain threshold, 80%, for example, indicating the need for development or training. The skill gap metric provides a more detailed picture of where skill deficiencies lie across the organization.

The skill gap metric provides a deeper understanding of development needs at both an individual and organizational level.

Now, let’s examine how to analyze these metrics to help drive your talent strategies.

Mobility and Promotions

A high skill match score might indicate that an employee has mastered their role. While this may suggest stability, it also signals the potential for stagnation if employees don’t have opportunities to grow. For example, a 100% skill match score may indicate that the employee is ready for new challenges or responsibilities. HR can flag these employees as having high potential and help prepare them for leadership or more complex roles.

The skill gap metric can also be a valuable tool here, showcasing where business leaders should examine the company’s long-term skill needs, regardless of department or job title.

Skills gap analysis chart showing the percentage of high performers and high potentials missing key skills such as communication, organizational skills, leadership, and technical expertise, with a focus on reducing the 27.6% global skills gap and the 25.2% gap among high performers and potentials by 2024.
Skills gap analysis in Crunchr

Learning and Development (L&D)

Conversely, a low match score highlights specific skill gaps the organization should address with targeted training and investments in L&D.

HR can use the skill gap metric to identify personalized development programs by focusing resources on areas where employees have a skill gap. This helps optimize L&D investments, ensuring that training budgets go to places where they will be most effective. In particular, your C-Suite will be interested in how these insights translate into:

  • Cost savings by improving employee efficiency without hiring externally.
  • Skill development plans that increase employee engagement while aligning with the broader business strategy.
  • Ensuring your workforce is future-ready, especially in tech-driven industries.

Workforce Planning

The skill match scores offer a bird’s-eye view of how well current employees align with their roles, which is crucial for workforce planning. In cases where entire teams or departments demonstrate low skill match scores, HR and business leaders can anticipate shifts in skill demands and plan for future needs. This insight helps with budget planning and forecasting staffing needs, which can impact recruitment strategies.

Moreover, the skill gap metric provides insight into where these gaps are most pronounced, guiding decisions on whether to reskill existing employees or hire externally. By focusing on upskilling rather than layoffs, you can avoid the disruption of frequent turnover.

Recruitment

Skill match scores can assist recruiters in identifying the most qualified candidates for a job in an unbiased and objective manner. By prioritizing skills over degrees and other background factors, companies create a more equitable playing field and expand their candidate pool to include diverse individuals.

Just as the skill match score supports recruitment decisions, the skill gap metric helps refine hiring strategies. Business leaders can work with HR to develop more precise recruitment criteria by identifying systemic skill shortages within departments or across the company. Rather than hiring based solely on current needs, you can make informed decisions about the company’s long-term skill needs. For example, recruiting efforts can focus on candidates with skills that will be in demand in the future, ensuring a forward-thinking approach to talent acquisition.

📰 Read: People Analytics and Hiring: 5 Crucial Aspects to Analyze

Cost Control

Finally, from a financial perspective, the skill gap metric can help Finance predict where training costs might spike and evaluate whether training investments deliver a return on investment (ROI).

By focusing training efforts on areas where employees need to catch up, companies can ensure that they are investing wisely in the organization’s collective progress. Moreover, filling skill gaps through internal development rather than external recruitment can save on onboarding and ramp-up costs, which can be substantial when hiring senior or specialized roles.

3 Ways to Analyze Skills in Crunchr

With Crunchr, there are three different ways to analyze the skills match score and skill gap metric. Watch the brief video below to learn how!

  • Custom Dashboards (Stories): Crunchr allows you to create custom dashboards called “stories.” These stories are tailored to answer specific business needs. For example, we can look at skill mobility gaps and compare skills in open requisitions to those leaving to develop hiring plans.
  • Power Report (Ad Hoc Analysis): This feature is ideal for ad hoc analyses and offers a comprehensive view of your data. You can choose which dimension you want to analyze, in this case, the skills dimension, and drill down to specific skills to get a feel for where these skills are more pronounced throughout the organization.
  • Individual Employee Skill Profiles: After analyzing the big picture, Crunchr allows you to zoom in on individual employees. You can view which employees in specific functional areas (like engineering) possess skills in certain domains and examine individual profiles. This helps identify skill gaps for career development and upskilling conversations.

While skills are still a new concept for many, it’s clear that in the future of work, skills insights are becoming essential, especially for complex organizations.

The skill match score and skill gap metric offer HR leaders powerful tools to ensure their workforce is future-ready. These metrics help organizations make data-driven decisions on talent acquisition, learning and development, workforce planning, and recruitment. Skills insights can even help control costs when it comes to hiring and workforce development.

By integrating these insights into strategic planning, companies can close skill gaps and build a more adaptable, future-ready workforce. As we continue to see shifts in the global talent market, businesses that prioritize skills over traditional qualifications will be better positioned to thrive in an increasingly competitive and technology-driven world.

With tools like Crunchr, organizations can access actionable skills data to drive meaningful talent strategies. Ready to learn more? Download the free Skills Gap Dashboard Template, or chat with us today!

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