Centralizing data and adopting evidence-based HR

Randstad is a global leader in the HR Services industry, operating in 38 different countries. Its services range from regular temporary staffing and permanent placements to in-house services, professionals, and HR Solutions. Randstad believes in being close to its customers and markets. This belief allows the company to be agile and to adjust to local demand easily. This decentralized way of working has been key to Randstad’s success.

The Challenges

In the fast-paced world of global recruitment and workforce management, Randstad found itself facing a series of challenges. Their decentralized HR approach, while tailored to each country’s needs, left them lacking crucial global insights. Manual, time-consuming reporting processes hindered efficiency and accuracy, while a relatively high turnover rate for new joiners posed significant costs and risks.

Seeking solutions to these pressing challenges, Randstad embarked on a transformative journey with Crunchr, a leading provider of people analytics solutions. Together, they set out to revolutionize HR insights and decision-making processes.

The Solution

The implementation of Crunchr marked a turning point for Randstad’s HR operations. Through a comprehensive global implementation process, Crunchr helped Randstad improve data quality, establish uniform reporting standards, and set clear global definitions. This not only streamlined reporting processes but also enabled comparisons across different operational entities, fostering a shared understanding across the organization.

Crunchr’s self-service reporting features proved to be a game-changer for Randstad. By automating HR dashboarding and empowering users to generate their own reports, Crunchr significantly reduced the time and effort required for data consolidation and analysis. This newfound agility enabled Randstad to use consistent real-time insights across its workforce and all HR domains.

Impact

One of the most impactful collaborations between Randstad and Crunchr was the development of a failed hires module. Recognizing the critical importance of reducing turnover among new joiners, Randstad leveraged Crunchr’s analytics expertise to pinpoint the root causes of failed hires. By analyzing recruitment and onboarding processes, as well as factors such as hiring channels and managerial effectiveness, Randstad gained valuable insights into how to lower turnover rates and save costs.

Results

The results achieved by Randstad using Crunchr speak for themselves:

1. By identifying and addressing failed hires, Randstad saved significant costs associated with recruitment and onboarding. 
2. They were also able to validate the effectiveness of leadership development programs for promotions
3. Optimizing investments in talent development
4. Streamlining insights on rewards across Opco’s with just one click
5. Achieve global consistent reporting on crucial HR matters such as equal pay and job-weighing

Moreover, Randstad’s HR function underwent a profound transformation, embracing a data-driven approach to decision-making. Armed with factual insights and analytics-driven strategies, HR professionals at Randstad became catalysts for change within the organization. As a result, HR can now drive business value and contribute to informed discussions on the impact of HR practices on the overall business model.

The partnership between Randstad and Crunchr exemplifies the power of collaboration and innovation in transforming HR operations. Through these joint efforts, Randstad not only overcame their challenges but also emerged as a trailblazer in the realm of people analytics, paving the way for a brighter and more data-driven future in global workforce management.