Booking.com and Crunchr

How Crunchr Transformed Booking.com's People Analytics Team

Two tourists on holiday looking for directions
Booking.com
10k+
Employees globally
2 week
Implementation time
10 min
Versus 1 week to compile monthly results

Booking.com is a tech-driven travel platform connecting millions to seamless journeys and unforgettable stays – from homes to hotels and much more. Since 2010, Booking.com has served more than 4.5 billion guests in their 20 million total reporting listings worldwide. With offices in 70 countries totaling 140 locations, Booking.com boasts a vast global presence.

The Challenges

At Booking.com, data analytics is the heart of their decision-making process. However, before partnering with Crunchr, they faced significant challenges in achieving speed and consistency in their people analytics efforts. Compiling month-end reports was a laborious process, and the team would often spend an entire week sifting through spreadsheets and reports. 

This extremely manual approach hindered their ability to extract timely insights and make informed decisions.

The Solution

With Crunchr, these processes changed. Booking’s HR team witnessed a great improvement in efficiency, with tasks that once took days now completed in minutes. This allowed them to save time to focus on higher-value activities.

Crunchr also revolutionized the way they explore organizational insights. Previously, analyzing topics such as spans and layers, attrition rates, and how to nurture high-performing individuals (HIPOs) required months of painstaking work. Now, with Crunchr’s intuitive interface, they can delve into these critical areas quickly and focus on driving insights.

The Impact

The impact of Crunchr on their analytics team has been profound. Armed with actionable insights, they’ve become strategic partners, driving meaningful conversations across the business. No longer bogged down by static reports, they now have the agility to adapt to changing market dynamics and make informed decisions swiftly.

In today’s fast-paced business environment, Crunchr has become an indispensable tool for Booking.com, empowering them to unlock the full potential of their data and drive success in the digital age.

Partnering with Crunchr enabled us to take the step from foundational to strategic HR. Our People function now has the means to support data informed decisions in real time and we can provide measurable business value to our leaders.

Dana Giuvelea

Dana Giuvelea

Lead Business Analyst at Booking.com

Why organizations choose Crunchr

With Crunchr, you can be up and running within just a few weeks. Your HR teams will be empowered to drive business conversations, while your people analytics and reporting teams can focus on analyzing insights rather than collecting data. Crunchr is secure, fast, and easy-to-use.

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